Privacy Policy

Introduction

ProFleet Auto ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Contact information (name, email address, phone number, mailing address)
• Company information (business name, industry, fleet size)
• Service requests and inquiries
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity:

• IP address and location information
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our site
• Referring websites and search terms
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

• Providing and maintaining our fleet maintenance services
• Responding to your inquiries and service requests
• Processing payments and managing billing
• Communicating with you about our services and updates
• Improving our website and service offerings
• Ensuring security and preventing fraud
• Complying with legal obligations and regulatory requirements
• Marketing our services (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
• Legal Requirements: We may disclose information when required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of others
• Consent: We may share information with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup systems
• Regular monitoring for security threats

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Withdrawal of Consent: You can withdraw consent for certain uses of your information
• Deletion: You can request deletion of your information, subject to legal requirements
• Portability: You can request a copy of your information in a structured format
• Complaint: You can file a complaint with the Privacy Commissioner of Canada

To exercise these rights or for any privacy-related questions, please contact our Privacy Officer using the contact information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Customer service records: 7 years
• Marketing communications: Until you unsubscribe
• Website analytics data: 26 months
• Financial records: 7 years as required by law

Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the changes.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

We will respond to your inquiry within 30 days as required by Canadian privacy legislation.